Support

How can we help?

Email is the fastest way to reach us. We read every message and typically reply within two business days.

Before you write

A few details make it much faster to sort out a problem:

• Which app and version you're using (the version number is at the bottom of the app's settings screen)
• Your device and iOS version
• What you were doing when the problem happened, and what you expected instead
• A screenshot or screen recording, if the problem is something you can see

Common questions

The audio is out of sync or cutting out.

Rhythm games are sensitive to audio routing. Try closing other audio apps, and if you're on Bluetooth headphones, test with wired headphones or the device speaker — Bluetooth adds latency that can make taps feel late. If it persists, email us with your device model and headphone setup.

I bought something and it didn't unlock.

Open the app's settings screen and tap Restore Purchases. Purchases are tied to your Apple Account, so make sure you're signed in with the same one you bought with. If it still doesn't appear, email us — include the date of purchase and we'll sort it out.

I want a refund.

All purchases are processed by Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. We're happy to help with the underlying problem either way.

How do I remove ads?

Apps that show ads include a one-time ad-removal purchase in their settings screen.

Can I use this with my class or ensemble?

Yes — and we'd like to hear from you. We're actively working with directors and studio teachers on classroom use and licensing. Email us with your school or studio, roughly how many students, and what you're trying to teach.

Privacy and data requests

To ask what data we hold about you, or to request deletion, email support@rhythmtaps.com with the subject line Privacy Request. The full details are in our Privacy Policy.